Refund policy
Shipping
Each Sandstone Galleries print is carefully produced to order and packaged with great care to ensure it arrives safely.
Processing Times
Please allow 3–7 working days for your order to be prepared and dispatched. Framed pieces may require additional production time.
UK Delivery
We currently deliver throughout the United Kingdom using trusted courier services. Shipping costs are calculated at checkout. I
International Delivery
International shipping is available. Delivery times and shipping rates will vary depending on destination.
Packaging
All prints are securely packaged using protective materials designed to keep your artwork safe during transit.
Returns & Damages
We hope you are delighted with your order. However, if your artwork arrives damaged or there is an issue with your delivery, please contact us within 7 days of receiving your order.
Damaged Orders
If your item arrives damaged, please email:
hello@sandstonegalleries.co.uk
with:
- your order number
- photographs of the damage
- photographs of the packaging
We will work quickly to resolve the issue.
Returns
As each print is made to order, we are unable to accept returns for change of mind at this time.
However, customer satisfaction is extremely important to us, and we will always do our best to help if there is a problem with your order.
Questions
If you have any questions regarding shipping, framing, or delivery, please don’t hesitate to get in touch via our Contact page